Hurricane advisory: Rentals in and around Louisiana will be effected by Ida


    Q: Can I pick-up or drop off the equipment myself?

    No. For your safety, and limitations posed by our insurance policy, our haulers must be used for all equipment deliveries and pick-ups.

    Q: Where is BigRentz located?

    BigRentz’ call center and corporate headquarters are located in Southern California.

    Q: What is “local delivery”?

    Local delivery varies by market and the delivery company we use. Local delivery can range anywhere from 25 to 50 miles, depending on the market. Ask your Rental Expert for information about local delivery for your particular area.

    Q: Does BigRentz service my area?

    Yes. works with more than 10,000 local suppliers across the United States, so no matter where you are, we have a location nearby to serve you.

    Our most popular service areas are New York City, Los Angeles, Chicago and Houston.

    Q: Can I call the company that delivered the equipment for service?

    If you require service or have any concerns regarding your rental equipment, please contact your BigRentz Rental Coordinator.

    If you prefer, you may contact the company that delivered the equipment directly.

    Q: When will my equipment be picked up?

    While we do our best to pick up equipment promptly at the end of each rental term, scheduling issues or other unforeseen circumstances may cause delays. The equipment may not be picked up for several hours, days or even possibly weeks after the scheduled pick up time. In such cases, the customer is responsible for housing the equipment until it is picked up.

    If you are not able to house the equipment or require that it be picked up from the job site before a designated date or time, you must notify your Rental Expert in advance. Additional charges may apply.

    Q: Do I have to call when I am done with the equipment?

    You only need to call us if one of the following conditions applies:

    If you need the equipment for longer than your confirmed rental period, please call us at least four (4) hours before the end of your rental period to arrange an extension.

    If it is not possible for us to pick up the equipment at the end of your rental due to locked gates or other accessibility issues, you will be charged for an additional rental day and assessed a dry-run fee.

    Q: Am I responsible for damages?

    In most cases, yes. Incidental damage may be covered by the Damage Waiver. For complete details on our rental policies, please refer to the Terms & Conditions outlined in the provided Rental Agreement.

    Q: Am I responsible for toll charges?

    Yes. The customer is responsible for all toll charges assessed during delivery and pickup.

    Toll charges are commonly assessed in the NYC metro area. Please contact us with any questions.

    Q: If my rental equipment is dropped off at 10 AM for a 1 Day rental, how long do I have to use the equipment?

    You may use the equipment for up to eight (8) hours through 10 AM on the following business day.

    If you use the equipment for more than one (1) 8-hour shift, you will be charged for two (2) days of use.

    Q: Can I get a delivery tomorrow?

    Yes, in most cases we are able to deliver equipment the next day. Please do keep in mind that early morning delivery times fill up quickly and may not be available.

    In some cases, if the equipment is available, and trucks are available, we can deliver the same day. If necessary, an outside hauler may be used, but normal delivery rates do not apply.

    Q: How long is each rental period?

    One Day Rental = One (1) 8-hour shift over a 24 hour period

    One Week Rental = Five (5) 8-hour shifts over a seven day period

    One Month Rental = Twenty (20) 8-hour shifts over a 28 day period

    Q: Is fuel included?

    No. The equipment is delivered with a full fuel tank. If refueling is necessary, it is your responsibility to refuel the equipment, otherwise, you will be charged a refueling fee.

    Q: Do you guarantee delivery time?

    We always do our best to deliver equipment at the pre-arranged time; however, due to traffic conditions, and other unforeseen circumstances, we do not guarantee delivery time.

    If the equipment is delivered outside of a four-hour delivery window, please call us. If you have a specific time that the equipment must be delivered, please notify us in advance. Additional charges may apply.

    Q: How are the website prices determined?

    The website prices are determined by calculating the median price from a sample of our nationwide suppliers. Prices vary by market and are based on availability for the particular item.

    Our website prices generally reflect a lead-time of seven days for delivery; prices will be higher for urgent or last minute deliveries. We always do our best to offer the lowest price available in every market. Please contact your Rental Expert for a quote.

    Q: Is the rental price listed on the website the total price?

    No. The listed rental price does not include pickup and delivery charges or required taxes and service fees. The Damage Waiver is also additional.

    The rental prices listed are samples based on major metro areas. We provide service in more than 500 metro areas, so the final rental price will vary due to availability and market pricing. Please call or email us for an exact quote.

We are currently rebuilding our checkout system and apologize for any inconvenience.

Dumpster rentals must be ordered separately from all other equipment. Go back to order review, select only equipment rental item(s) by deleting your dumpster rental(s) and proceed to checkout. Follow the same process with only your dumpster rental(s).

To order all equipment at once, please call (888) 325-5172.
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